At Katorus Fire Systems (KFEP), we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information, and your rights under applicable data protection laws (including POPIA, the South African Protection of Personal Information Act).
1. What Information We Collect
- Personal information you provide (name, email, phone, address)
- Technical information (IP address, browser information, device type)
- Usage data (pages visited, time spent, referring URLs)
2. How We Use Your Information
We use your personal information to:
- Provide and manage our services
- Respond to inquiries and customer support
- Send updates, promotional content (if you consent)
- Improve our website, perform analytics
- Comply with legal obligations
3. Disclosure of Information
We may disclose your information to:
- Service providers and contractors (for hosting, analytics, etc.) under confidentiality agreements
- Legal or regulatory authorities when required by law
- Successors in interest (e.g. in case of merger or sale of business)
4. Data Security
We implement security measures (encryption, access controls, secure servers) to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.
5. Retention of Data
We retain your personal information only as long as needed for the purposes outlined, or as required by law, after which we securely delete or anonymize it.
6. Your Rights
You have the right to:
- Access or update your personal information
- Request deletion of your data
- Withdraw consent (where applicable)
- Object to or restrict processing in certain cases
To exercise these rights, contact us at info@kfep.co.za.
7. Cookies & Tracking
We use cookies and similar technologies (see our Cookie Policy) to personalize and analyze site usage.
8. Changes to This Privacy Policy
We may update this privacy policy periodically. The version on this page will reflect the latest effective date.
Last Updated: 2025/10/16